Lt. Col. Scipia Kendall (left), 452nd Air Mobility Wing process manager, joins a discussion with Senior Master Sgt. Teresa Higgins (center) and Master Sgt. Cynthia Spurgeon as the students in the Green Belt certification course draw a Fishbone Diagram during an example scenario where the class studied a more efficient process for pumping gas. (U.S. Air Force photos/ Megan Just)
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